This post gives tips and advice on how you should behave and act during the interview process for cabin crew staff. Follow the below advice and you are one step closer to conducting a successful interview and to be chosen for the job position.
Before we explain how you should behave and communicate during the interview process, let’s mention the types of interviews for cabin crew selection process.
Types of interviews
“Open” interviews are held in certain locations. Any person who meets our criteria can attend and we will also invite applicants that have applied online. These sessions will be advertised in local newspapers.
“Closed” interviews can only be attended by applicants that have applied online and have been invited.
Tips and advice for the interview process
1. Communication with People You Meet
You should carry a warm disposition, welcoming behavior and great appearance as they are crucial in creating the right impression in the mind of recruiter.
Befriend other candidates and try to remember their names as there can be some questions about them from recruiter to know about your interpersonal skills, as flight attendant job is more of a team work.
Remember to always address people in a friendly and well mannered way.
Be yourself in the interview and never try to be someone you are not. Recruitment personnel are highly trained and will spot anyone who tries to impress.
2. Body Language
A very vital aspect noticed by the recruiters is the Body language and you must maintain open body language to make you appear welcoming and receptive to the recruitment team and fellow candidates.
3. Team Work & Exercises
Airline interviews will generally require you to take part in team work exercises. Ensure that you are open to suggestions and queries by all team members, and that you participate in all discussions and exercises. Never be aggressive and imposing.
You should be updated on current affairs and news relating to the aviation industry.
Areas of discussion during interviews
During the flight attendant job interview process you may be asked questions and have to complete exercises on the following subjects:
Team Work
Communication
Customer Service
Safety
Current Affairs
Airline Industry
Have examples prepared on the above subjects as the interviewing panel may ask you to give examples of previous experience and / or knowledge on the above.
Questions
When given an opportunity to ask the recruitment team a question be very clear, logical and straightforward (no beating around the bush). It is always better to think of few questions to ask well in advance.
Some questions can throw up answers which can be another question for you from the recruitment team, so be careful while putting forth questions. Questions must be relevant to the company and the job. Avoid asking questions on issues that have been covered during any presentations given to you by the recruitment team.
Airline Research Checklist Before The Interview
What is the airline’s mission statement?
Where do they fly to?
Are there any future plans for expansion or growth?
What airports do they fly out of?
Who are the airline’s major competitors?
How many employees do they have at any one time?
What products and services do they offer?
What do you like about this particular airline?
What is the airline’s customer care policy?
How long have they been operating?
Content Source: MECCTI Photo from Calita Cabir / Flickr